privacy Policy
1. INFORMATION ABOUT US
This cookies, privacy and data policy (the “Privacy and Cookies Policy”) tells you
about how TV EVENTS t/a DOOF FESTIVAL DUNDEE (holding brand of multiple
brands) collects, manages, uses and stores information about you which you provide
in connection with any of our apps, websites, products or services (collectively the
“Platforms”). Please note that this Privacy and Cookies Policy should be read in
conjunction with the privacy and cookies policy of any applicable third party service
(“TSP”), such as Apple, Facebook, LinkedIn and Twitter.
We take your privacy very seriously and are committed to protecting and respecting
it.
This Privacy and Cookies Policy (together with the documents referred to on it and
the terms of website use) sets out the basis on which any personal data we collect
from you, or that you provide to us, will be processed by us on the Platforms. Please
read the following carefully to understand our views and practices regarding your
personal data and how we will treat it.
For the purposes of the Data Protection Act 1998 (the “Act”), the data controller is TV
EVENTS t/a DOOF FESTIVAL DUNDEE, 99 Gile Street, Leith, Edinburgh EH6 6BZ
United Kingdom We will only collect and process information about you in
accordance with this Privacy and Cookies Policy. By using the Platforms, you
consent to our processing of your personal data as outlined in this policy. If you do
not agree, please refrain from using the Platforms.
2. INFORMATION WE MAY COLLECT FROM YOU
We know how important your privacy is to you, and it’s important to us that you feel
safe and secure on our site and other services. We want to make sure that you have
the very best experience of the Platforms and so we may sometimes ask you for
certain information and you may send personal data to us. We may collect and
process the following data about you:
Information that you provide when you sign up to the Platforms, such as your name,
username, password, age, address, email address, sex and mobile number. Some of
this information, for example, your name and username, is listed publicly on the
Platforms. We may also ask you for information when you purchase products
(“Products”) from the Platforms, register for our mailing list, access our chat forum
and when you report a problem with the Platform.
By accessing the Platforms (in particular our apps) through a TSP depending on
your specific privacy settings with that TSP, we may be able to access certain
information from your account or the information given by you to the TSP. You are
advised to review your privacy policy settings with any TSP and any cookies and
privacy policies of any TSPS including those
athttp://www.facebook.com/about/privacy/,and https://twitter.com/privacy.
Information about you such as your name, address and contact details when you
enter a competition or prize-draw we may choose to operate.
If you contact us, we may keep a record of that correspondence.
We or our agents on our behalf may also ask you to complete surveys that we use
for research purposes, although you do not have to respond to them.
Details of any transactions you carry out through our site and services and of the
fulfilment of your orders (“Orders”).
Details of your visits to our Platforms including, but not limited to, traffic data, location
data, weblogs and other communication data, whether this is required for our own
billing purposes or otherwise and the resources that you access.
We may also record which parts of the Platforms you use and your user patterns.
This information will be kept securely in accordance with an internal security policy
and may be used:1. to generally run, operate and maintain the Platforms; 2. for
internal record keeping; 3. to improve the Platforms; 4. to notify and inform users of
updates, new platforms and/or promotional offers; 5. enable and process your use of
and generally run the Platforms; and 6. to collect achievements and goals created in
the Platforms.
3. IP ADDRESSES AND COOKIES
Cookies/beacons are small text files that are placed on your computer/mobile device
by websites/apps that you visit. They are widely used to make websites/apps work,
or work more efficiently, as well as provide information to the owners of the
websites/apps.
We use analytics to collect and store anonymous statistical data about our users’
use of the Platforms. One of the cookies we use is essential for parts of the
Platforms to operate and has already been set. You may delete and block all cookies
from accessing our Platforms, but parts of the Platforms may not work. We may also
collect information about your computer, mobile phone (or other portable or static
device used to access our site/services) and your visit to our Platforms, including
where available your IP address, operating system, session id, login, screen name
and browser type, for system administration and to report aggregate information to
our partners and if necessary our advertisers.
We may obtain information about your general internet usage by using a cookie file
and/or similar tools which are stored on the hard drive of your computer. Cookies
contain information that is transferred to your computer’s hard drive to report back
anonymous data to us. They help us to improve our website and to deliver a better
and more personalised service.
Our website uses the following cookies:
1. Session cookies
These remember what you have put in your basket and enable you to use the
checkout to make your purchase on our site and services. Without these essential
session cookies we would not be able to provide you with the ability to make the
purchase on our site. Session cookies are not used to gather information to advertise
products or services to you.
2. Google Analytics (_utma, _utmb, _utmc, _utmz)
This web analytics service provided by Google Inc helps us to analyse how users
use our site. It counts the number of visitors and tells us things about their behaviour
overall, such as typical length of stay on our site or the average number of pages a
user views.
This information generated by the cookie about your use of our site will be
transmitted to and stored by Google on their servers. Google will use this information
for the purpose of evaluating your use of our site, compiling reports on website
activity and providing other services relating to website activity.
Generally, cookies may be used to enable us:
To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site
according to your individual interests and provide a more personalised experience to
you.
To speed up your searches.
To recognise you when you return to our site.
Some third party cookies are set by services that appear on our site. They are set by
the operators of that service and are not in our control. They are set by Twitter,
Facebook, YouTube, Google+ and other third party services and relate to the ability
of users to share content on our site.
By continuing to use our Platforms you give your pre-informed consent to us using
cookies (and other similar tools) on your visit. If you subsequently wish to revoke this
https://drive.google.com/drive/folders/10rwzX0GHn8RRIV8HrWQaN22ENWlO0v4E?
usp=drive_link consent, you may do so by deleting the cookies (and similar tools) via
your browser tools settings or deleting the app.
If you want to learn more about cookies you can do so at www.allaboutcookies.org
Please note: You use the Platforms at entirely your own risk. It is a known risk of
internet usage that people are not necessarily who they say they are. People may
provide information or behave in a way that is unreliable, misleading, unlawful or
illegal. We have no way of telling if statements made by other users are true. This is
a decision that can only be made at your discretion and the exercise of some degree
of caution is recommended. By using the Platforms you accept that this is the case
and accept the risk associated with it. Users must take particular care in relation to
the disclosure of their own personal information.
4. WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred to, and stored at, a destination
outside the European Economic Area (“EEA”). It may also be processed by staff
operating outside the EEA who work for us or for one of our suppliers. By submitting
your personal data, you agree to this transfer, storing or processing. We will
endeavour to take all steps reasonably necessary to ensure that your data is treated
securely and in accordance with this Privacy and Cookies Policy.
Unfortunately, the transmission of information via the internet is not completely
secure. Although we will do our best to protect your personal data, we cannot
guarantee the security of your data transmitted our Platforms; any transmission is at
your own risk. Once we have received your information, we will use strict procedures
and security features to try to prevent unauthorised access.
5. USES MADE OF THE INFORMATION
We use information held about you in the following ways:
To ensure that content from the Platforms is presented in the most effective manner
for you.
To provide you with information on the Platform, Products or other services that you
request from us or which we feel may interest you, where you have consented to be
contacted for such purposes.
To notify you about changes to our services.
For our statistical or survey purposes to improve our site and communicate our
services to you.
To prevent or detect fraud or abuses of the Platforms and enable third parties to
carry out technical, logistical or other functions on our behalf.
If you consent, to notify you by email of our Platforms, Products, promotions,
competitions and special offers that may be of interest to you. You may use your
account settings to unsubscribe from notifications.
To create on personally identifiable reports on the user interaction with the Platforms.
To send you information about other services or to market to you.
6. FACEBOOK
Some of our Platforms may use services provided by Facebook. Those services may
include support to allow the invite of friends who also use the Platforms. More
information about this can be here: http://www.facebook.com/legal/terms.
7. TWITTER
Some of our Platforms may use services provided by Twitter. Those services may
include support to allow followers to also use the Platforms. More information about
this can be here: https://twitter.com/tos.
8. AD SERVING TECHNOLOGY
We may employ third party ad serving technologies (for example Flurry, AdMob, iAd,
AdColony) that use precise methods to collect information as a result of ad serving
through Platforms. Third parties may collect and use data for this purpose including
software, applications, hardware, browser information, internet and on-line usage
information and in-game information. The aforementioned data may be used and
disclosed in accordance with this Privacy and Cookies Policy and the Privacy and
Cookies Policy of the company providing the ad serving technologies. You recognise
and accept that the advertising companies who deliver ads for us may combine the
information collected with other information they have independently collected from
other services or products. These companies collect and use information under their
own cookies and privacy policies. Although we take commercially reasonable steps
to instruct such advertising companies to comply with the terms and conditions of
this Privacy and Cookies Policy, we do not have access to or control of third party
technologies.
9. HOW YOU CAN REMOVE, UPDATE OR CORRECT YOUR PERSONAL
INFORMATION INCLUDING UNSUBSCRIBING FROM OUR NEWSLETTER
You will be given the opportunity to enter you details into a form on our websites and
provide us with your details for us to contact you. We will then send you an email for
you to confirm your subscription to the newsletter. If you wish to update, correct or
delete your details or unsubscribe from our newsletter you can do so following the
relevant icons and links displayed in our email to you.
If you wish us to delete your details from our records entirely, you will need to contact
us at contact@ee-live.co.uk as we will need to do this manually for you.
10. DISCLOSURE OF YOUR INFORMATION
Where you have consented either via any TSP or directly with us, we may disclose
your personal information to any member of our group, which means our
subsidiaries, our ultimate holding company and its subsidiaries, as defined in section
1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may
disclose your personal data to the prospective seller or buyer of such business or
assets.
If we or substantially all of our assets are acquired by a third party, in which case
personal data held by us about our customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with
any legal obligation, or in order to enforce or apply our terms and conditions and
other agreements; or to protect the rights, property, or safety of us, our customers, or
others. This includes exchanging information with other companies and
organisations for the purposes of fraud protection and credit risk reduction.
To our third party partners as part of providing the full functionality and services of
the Platforms to you and to allow them to provide you with details of their services
and/or products which might be of interest to you.
11. MINORS
If you are under the age of 16 years and don’t understand this Privacy and Cookies
Policy please ask a parent or guardian to explain them to you. In any case you must
be 13 years or over in order to use our Platforms. We do not knowingly collect
personal information from people under the age of 18, as the event is strictly for
adults.. If we learn that a person under the age of 13 has provided us with personal
information, we will take steps to delete such information as soon as possible. You
should not share any personal information with us if you are a Minor (the age of
Minors is determined by local laws where you reside).
12. CHANGES TO OUR PRIVACY AND COOKIES POLICY
Any changes we may make to our Privacy and Cookies Policy in the future will be
posted on this page and, where appropriate, notified to you by e-mail.
13. LINKS
This Privacy and Cookies Policy applies only to information collected by us on our
Platforms. The Platforms may contain links to other websites and applications.
Please be aware that we are not responsible for the privacy and cookies policies of
such other websites and applications and we would advise you to read the privacy
and cookies policy of other websites and applications that collects your personal
information.
14. CONTACT
If you have any concerns or any questions, comments or requests regarding this
Privacy and Cookies Policy, the practices of our Platforms or your dealings with our
Platforms you can contact us by emailing contact@ee-live.co.uk
On May 25th 2018, new Data Protection Regulations (GDPR) are coming into force.
We just want you to know we have recently updated our Privacy Statement to
accommodate the new regulations, and to understand how EE-LIVE brands use
Personal Information. Please see our compliance efforts below.
GDPR COMPLIANCE INFO
This Privacy Notice sets out the basis on which we will process the personally
identifying information (‘Personal Data’) that we collect and receive from and about
users of our websites (www.ee-live.co.uk, www.doofinthepark.com), (together “the
Sites”) and customers who purchase tickets for our events, attend our events,
subscribe to our newsletters and follow our social media channels.
OUR PRIVACY COMMITMENTS
We will only collect, keep, use and share Personal Data for legitimate business
purposes that we explain here below, or if we’re legally required to do so.
We will be as clear and open as we can with you on what Personal Data we collect
and how it will be processed.
For as long as we maintain records of your Personal Data, we will keep it up to date
and protect it with appropriate safety measures.
EVENT ATTENDEES / NEWSLETTER SUBSCRIBERS
Data Collection
We collect the following Personal data from or about you as an event attendee
and/or our newsletter subscriber:
Personal Data collected Directly from you through the signup process: your name
and email address. Our legal basis for the collection and processing of this data is
the provision to you of the newsletter requested by you.
Personal Data received Indirectly through our ticketing or brand partners which
enables us to send you the key information of events you are attending and inform
you of relevant upcoming events. Our legal basis for the collection and processing of
this data; your name and email address, is the provision to you of the services
purchased by you.
Personal Data in the form of photos taken during events. Photographs are taken
during our events and EE-LIVE uses photographs for promotional and brand
awareness purposes. A clear signage in venues informs attendees that photos and
filming is allowed at our events. If you happen to see a photo of yourself on our
social media or other channels that you wish to be removed please get in touch
(contact details provided at the bottom) and we will action this immediately for you.
Personal Data collected Automatically from the use by you of the Sites. The data
transmitted from your browser includes your IP address, the date and time of the visit
the pages accessed, the access status/HTTP status code, your browser, your
operating system and interface, as well as the language and version of the browser
software. The legal basis for collecting and processing this personal data is to be
able to operate the Sites and provide you with access to the pages you wish to
access.
Data Uses
We use your Personal Data:
To contact you about our event that you are attending (for example with details on
key event info/your tickets and your attendance).
To contact you with marketing messages which you have requested or agreed to
receive from us (for example via a branded newsletter);
Cookies
We use cookies (small text files which are transferred to your browser by the Sites to
identify data traffic patterns, personalise contents and support security. The cookies
we use are described in more detail in our cookie statement. They do not provide
any information which might disclose the identity of a specific person but they may
potentially identify your computer, your browser and your internet settings. You may
change the storing of cookies in your browser settings at any time by selecting the
function “accept no cookies”. However, disabling essential cookies may result in you
no longer be able to use the entire functionality of the Sites.
Google Analytics
Google Analytics, a web analytics service provided by Google, Inc. (“Google”) also
places cookies on your computer, to enable Google to provide us with activity reports
relating to the Sites. Google uses this data only to provide us with information on
how users use the Sites and does not associate your IP address with any other data
held by Google. The information generated by Google cookies about your use of the
platform (including your IP address) will be transmitted to and stored by Google on
servers in the United States. You may refuse these cookies by selecting the
appropriate settings on your browser or by downloading and installing the browser
plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.
Data Sharing
EE-LIVE will not sell your information. We will not share your information with any
third party except as stated in this Privacy Notice or as required to operate the Sites,
provide our services to you and administer your account.
EVENT GUESTS
Data Collection
Personal Data received directly from you or indirectly through a person known to
you, your name and email address. The legal basis for the collection and processing
of this data is to offer you guest list ticket to our event requested by you or by a
person known to you who provided your data to us.
Data Uses
To contact you about our event that you are attending (for example with details on
key event info/your guest tickets and your attendance).
Data Sharing
EE-LIVE will not sell your information. We will not share your information with any
third party except as stated in this Privacy Notice or as required to operate the Sites,
provide our services to you and administer your account.
SOCIAL MEDIA FOLLOWERS
Data Collection
We receive the following Personal Data about you if you follow one of our social
media accounts: Your account name, gender, general interests, location, age. Our
legal basis for processing this data is our legitimate interest in providing social media
and marketing content that is of interest to our followers on social media.
Data Uses
We use this Personal Data:
To provide bespoke social media content (for example by analysing your general
interests);
To create targeted advertising across all our social media channels (for example by
analysing responses to posts and existing advertisements);
To re-target our website visitors with relevant marketing messages (for example by
using cookies hosted on our Sites);
To find out more about our digital community (for example by analysing the age
ranges of our followers).
Data Sharing
EE-LIVE will not sell your information. We will not share your information with any
third party except as stated in this Privacy Notice or as required to operate the Sites,
provide our services to you and administer your account.
SOCIAL MEDIA
WEBSITE VISITORS
Data Collection
We collect the following Personal Data about you if you visit one of our Sites: site
referrals, browsing pattern, browser type, location, general interests, gender, age.
The data transmitted from your browser includes your IP address, the date and time
of the visit the pages accessed, the access status/ HTTP status code, your browser,
your operating system and interface, as well as the language and version of the
browser software. The legal basis for collecting and processing this personal data is
our legitimate interest in operating the Sites, providing you with access to the pages
you wish to access, understanding the interests of our potential customers and
providing you with relevant information about our services.
Data Uses
We use this Personal Data:
To provide you with bespoke website content (for example by analysing our site
visitors’ age ranges);
To gain insight into your behaviour and preferences (for example by analysing the
website pages you visit);
To create bespoke marketing messages (for example by analysing the click throughs
on our Sites);
To re-target our website visitors with relevant marketing messages (for example by
using cookies hosted on our Sites);
To collect site statistics.
For more information please see our Cookie Statement.
Data Sharing
EE-LIVE will not sell your information. We will not share your information with any
third party except as stated in this Privacy Notice or as required to operate the Sites,
provide our services to you and administer your account or otherwise as required or
permitted by law.
DATA PROCESSORS
We use third party processors to collect, export, process and store Personal Data on
our behalf. The processors we use currently are the following:
Ticket Sellers: We work with many ticketing platforms and they are likely to vary on
event basis. We regularly use:
Skiddle
Resident Advisor, https://www.residentadvisor.net/privacy
Ticketarena, https://www.ticketarena.co.uk/help/privacy-policy
Ticketweb, https://help.ticketweb.co.uk/privacy-policy/
See Tickets, https://www.seetickets.com/content/data-protection
Fat Soma
CRM Tool: Mailchimp, https://kb.mailchimp.com/accounts/management/about-
mailchimp-the-eu-swiss-privacy-shield-and-the-gdpr
Cloud Storage:
Dropbox, https://www.dropbox.com/help/security/data-transfers-europe-us
Social Media Platform: Facebook, some data centres located in the U.S. Privacy
Shield Certified. https://www.facebook.com/privacy/explanation
Social Media Platform: Twitter, located in the U.S. Privacy Shield Certified.
https://twitter.com/en/privacy
Social Media Platform: Instagram, located in the U.S. Privacy Shield Certified.
https://help.instagram.com/155833707900388
Social Media Platform: LinkedIn, located in the U.S. Privacy Shield Certified.
https://www.linkedin.com/legal/preview/privacy-policy
Web Management Tools: Google Analytics, located in the U.S. Privacy Shield
Certified. https://www.google.com/policies/privacy/
Skiddle Event Management Tool for Ticket Scanning and Guest Check-in:located in
the UK EU Privacy Shield Certified. https://qflowhub.io/privacy
Data Security
We maintain technical and physical safeguards that are designed to protect the
security and integrity of your Personal Data, and to guard it against accidental or
unauthorised access, use, alteration or disclosure to unauthorised third parties.
These measures include device encryption, firewalls and virus checking procedures.
Where we keep Personal Data files on local devices these devices are protected and
accessible only to authorised EE-LIVE employees.
We regularly review our security systems to ensure that your Personal Data remains
safe and secure.
DURATION OF STORAGE
We will maintain records of your Personal Data for as long as you:
Remain a registered subscriber to our mailing list;
Have completed a purchase of a ticket for any of our events and therefore have been
added to our mailing list from which you have not opted out
For as long as is necessary to provide our services to you.
Your Rights in Relation to Personal Data
You can update your subscription preferences or unsubscribe from our marketing
communications at any time by following the link in the footer of the last email you
received from one of our brands (“Update your subscription preferences” or
“Unsubscribe from this list”) or by sending your request with detailed instructions for
our Customer Services team.
You have the right to update and correct the personal information on your account.
You also have the right to request from us all personal information that we hold that
relates to you, to request restriction of the processing of that data and to request that
we delete that data. Where allowed by applicable law there may be an
administrative charge for supply of copies of data and we may also require you to
provide us with appropriate identification before we comply with this request. You
also have the right to object to our continued processing of your personal data. You
may also have the right to data portability. If you have a complaint about the way in
which we use your personal information you have the right to complain to the
Information Commissioner www.ico.gov.uk.
You can contact us with questions about the personal information we hold about you
using the contact information provided in the contact us section of this privacy notice.
Changes to our Privacy Notice
We will update this Privacy Notice from time to time to reflect changes in our
business. All such changes will be posted to the Sites and if we consider it to be
appropriate we will notify subscribers of any material changes by e-mail.
CONTACTING US
TV EVENTS t/a DOOF FESTIVAL DUNDEE is the Data Controller in respect of any
Personal Data that you submit to us or that we collect from or about you. We are a
limited company registered in Scotland (registered no. SC 555678) with registered
offices at 99 Giles Street, Leith, Edinburgh EH6 6BZ , United Kingdom
If you would like to know what information we hold about you or if you have any other
queries or complaints in relation to this Privacy Notice, or our Sites, our contact email
is contact@ee-live.co.uk
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation
to your personal data.
Please click on the links below to find out more about the GDPR Regulations:
https://ico.org.uk/for-the-public/
Click here to find out more about the types of lawful basis that we will rely on to
process your personal data.
If you wish to exercise any of the rights set out above, please contact us at
contact@terminalv.co.uk